01｜Product Inspection Period

Except for perishable goods or products with a short shelf life (including items nearing expiration at the time of return or cancellation), all products are covered by a 7-day inspection period in accordance with Taiwan’s regulations regarding exceptions to the right of contract cancellation for distance selling transactions.

If you wish to request a return, please contact our customer service within 7 days of receiving the product and provide your name, order number, contact number, product name, reason for return, and photos of the product. Our customer service team will assist you with the return or exchange process.

• Customer Service Email：yuyupas@gmail.com
• Customer Service Hotline：05-2562788
• Official LINE：@614ddxai

02｜Return Policy

Returned items must be in brand-new and unused condition, with complete original packaging, including boxes, accessories, invoices, and related contents.

The 7-day inspection period is intended solely for evaluating whether the product meets your needs and is not a trial period.

The following situations are not eligible for returns：

• Requests made after the 7-day inspection period.
• Products that have been opened, used, or damaged by human factors.
• Incomplete packaging, missing accessories, or missing invoices.
• Malicious or excessive return requests.

03｜Return Process

Contact Customer Service → Return Eligibility Confirmation → Prepare Complete Product & Invoice → Provide Pickup Information → Logistics Collection Arrangement

04｜Refund Information

• Credit Card Payment： Once the return is confirmed, the refund will be credited back to the original credit card account.
• Cash on Delivery： Once the return is confirmed, the refund will be transferred to the bank account you provide.

05｜Exchange Policy

Exchange items must remain in brand-new and unused condition with complete original packaging and accessories; otherwise, exchanges will not be accepted.

06｜Exchange Process

If both parties agree to process the request as an exchange, please first complete the return process for the original order and then place a new order. Any price difference will be additionally charged or refunded.